Last Updated: January 1, 2025
Introduction
Welcome to DBes Technologies ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://dbestechno.com, use our services, or interact with us through various platforms including WhatsApp Business API.
By accessing or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
1. Information We Collect
1.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, WhatsApp number, postal address
- Business Information: Company name, job title, industry, business requirements
- Account Information: Username, password (encrypted), profile details
- Communication Data: Messages, inquiries, feedback sent through contact forms, email, or WhatsApp
- Newsletter Data: Email addresses and WhatsApp numbers provided for newsletter subscriptions via Brevo platform
1.2 Automatically Collected Information
- Device Information: IP address, browser type and version, operating system, device identifiers
- Usage Data: Pages visited, time spent on pages, links clicked, referring URLs
- Location Data: General geographic location based on IP address
- Cookies and Tracking Technologies: Session cookies, preference cookies, analytics cookies
1.3 WhatsApp and Communication Platform Data
When you interact with us through WhatsApp Business API or other messaging platforms:
- WhatsApp phone numbers
- Message content and conversation history
- Profile information shared on the platform
- Timestamps and delivery status of messages
- Consent records for receiving promotional messages
2. How We Use Your Information
We use the collected information for the following purposes:
2.1 Service Delivery
- Providing IT solutions, web development, app development, and digital marketing services
- Processing project requests and service inquiries
- Delivering technical support and customer service
- Managing client accounts and projects
2.2 Communication
- Responding to your inquiries and service requests
- Sending newsletters, updates, and promotional materials (with your consent)
- Communicating via WhatsApp Business API for service updates and support
- Notifying you about changes to our services or policies
2.3 Marketing and Analytics
- Understanding user behavior and preferences
- Improving our website, services, and user experience
- Conducting market research and analytics
- Personalizing content and marketing campaigns
- Managing social media marketing campaigns
2.4 Legal and Security
- Complying with legal obligations and regulatory requirements
- Protecting against fraud, security breaches, and illegal activities
- Enforcing our terms and conditions
- Resolving disputes and enforcing agreements
3. Third-Party Services and Platforms We Use
3.1 WhatsApp Business API
We use WhatsApp Business API to communicate with clients and subscribers. When you provide your WhatsApp number or interact with us via WhatsApp:
- Your phone number and messages are processed through Meta's WhatsApp Business Platform
- We may send service updates, notifications, and promotional messages (with consent)
- You can opt-out at any time by messaging "STOP" or contacting us
- WhatsApp's privacy policy also applies: WhatsApp Privacy Policy
3.2 Brevo (formerly Sendinblue)
We use Brevo for email marketing and WhatsApp newsletter management:
- Contact information (email, phone, WhatsApp) is stored on Brevo's secure platform
- Used for sending newsletters, promotional content, and service updates
- Brevo's privacy policy: Brevo Privacy Policy
- You can unsubscribe at any time through links in our communications
3.3 Other Third-Party Services
We may use the following additional services:
- Google Analytics: Website traffic analysis and user behavior tracking
- Facebook Pixel: Social media advertising and remarketing
- Cloud Hosting Providers: Secure data storage and website hosting
- Payment Gateways: Processing payments for our services
- CRM/ERP Systems: Managing client relationships and business operations
- Social Media Platforms: Facebook, Instagram, LinkedIn, Twitter for marketing and engagement
4. Data Sharing and Disclosure
We may share your information with:
4.1 Service Providers
- Third-party vendors who assist in delivering our services
- Cloud hosting and infrastructure providers
- Email and communication platform providers (Brevo, WhatsApp Business API)
- Analytics and marketing service providers
4.2 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the terms of this Privacy Policy.
4.3 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Enforce our terms and conditions
- Protect our rights, property, or safety
- Prevent fraud or security threats
4.4 With Your Consent
We may share your information with other parties when you explicitly consent to such sharing.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
- Encryption: SSL/TLS encryption for data transmission
- Access Controls: Restricted access to personal data on a need-to-know basis
- Secure Storage: Data stored on secure servers with regular backups
- Regular Audits: Periodic security assessments and vulnerability testing
- Employee Training: Staff trained on data protection and security practices
- Vendor Management: Due diligence on third-party service providers
Note: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:
- Active Clients: Throughout the duration of our business relationship
- Newsletter Subscribers: Until you unsubscribe or request deletion
- Inquiries and Communications: Up to 3 years from last interaction
- Project Data: As per contractual agreements, typically 3-5 years
- Legal and Compliance: As required by applicable laws and regulations
7. Your Rights and Choices
You have the following rights regarding your personal information:
7.1 Access and Correction
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
7.2 Deletion and Restriction
- Request deletion of your personal information (subject to legal obligations)
- Request restriction of processing in certain circumstances
7.3 Opt-Out and Withdrawal
- Unsubscribe from email newsletters using the unsubscribe link
- Opt-out of WhatsApp messages by replying "STOP" or contacting us
- Withdraw consent for marketing communications at any time
- Disable cookies through your browser settings
7.4 Data Portability
- Request a copy of your data in a structured, commonly used format
7.5 How to Exercise Your Rights
To exercise any of these rights, please contact us at:
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience:
8.1 Types of Cookies We Use
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how visitors use our website
- Marketing Cookies: Used to deliver relevant advertisements
- Preference Cookies: Remember your settings and preferences
8.2 Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may impact website functionality.
9. International Data Transfers
As we use international third-party services (Brevo, WhatsApp, Google Analytics), your information may be transferred to and processed in countries outside India. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending notification via email or WhatsApp to registered users
- Displaying a prominent notice on our website
Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
13. Your Consent
By using our website, services, or communicating with us via email, WhatsApp, or other channels, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
14. Services Covered by This Policy
This Privacy Policy applies to all services offered by DBes Technologies, including but not limited to:
Design Services
- Web Design (Corporate, Landing Pages, E-commerce, UX/UI)
- Graphic Design (Logo, Brand Identity, Print, Social Media)
- Video Graphics (Motion Graphics, Video Editing)
- Animations (2D, 3D, Character, Modeling, Product Animation)
Development Services
- Web Development (Frontend, Backend, Full Stack, CMS, Custom Apps)
- App Development (iOS, Android, Cross-Platform, Native)
- Progressive Web Apps (PWA Design, Testing, Integration)
- Cloud Solutions (Migration, Apps, Security, Storage, Infrastructure)
- Software Development (Custom, SaaS, Desktop)
- ERP Solutions (Implementation, Customization, Integration)
Marketing Services
- Digital Marketing (SMM, Email, Content, Affiliate, Analytics)
- SEO & SEM (On-Page, Off-Page, Technical, Local SEO, Keyword Research)
- PPC Advertising (Google Ads, Bing Ads, Display, Retargeting)
- Online Advertising (Social Media, Video, Banner, Campaigns)
Support Services
- Technical Support (IT, Network, Hardware, System Upgrades, Cybersecurity, Help Desk)
- Automation Services (Workflow, BPA, CRM/ERP, Marketing, AI Automation)
- Data Services (Entry, Analysis, Migration, Database Management, Backup, Security)
- Email Services (Server Setup, Hosting, Management)
Thank You for Trusting DBes Technologies
We are committed to maintaining the highest standards of privacy and data protection. Your trust is important to us, and we will continue to safeguard your personal information with the utmost care.
